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5 Things to Avoid Saying to a Loved One With Dementia

A young woman hugs a loved one with dementia.

Try these tips to improve communication with a loved one with dementia.

Have you ever said the wrong thing? Maybe your objective was to compliment a friend on her new haircut, but you came across sounding like you were criticizing her previous hairstyle. Selecting our words carefully is always important, but even more so when speaking with a loved one with dementia. The words we say as well as the way we say them can significantly impact the person’s emotional well-being and quality of life.

Here are five things never to say to a person with dementia, along with alternative approaches to foster understanding and connection:

  1. “Do you remember…?” Asking someone with dementia to remember specific details can lead to embarrassment or anxiety if they cannot remember. Instead, provide gentle prompts or share your own memories to spark conversation without putting pressure on them to remember. For example, say, “I remember when we went to that restaurant together. It was such a lovely evening,” allowing them to engage in the conversation without feeling pressured to recall specific details.
  2. “You’re wrong.” Invalidating a person’s thoughts or memories may cause frustration and distress. Rather than dismissing their reality, validate their feelings and experiences. For instance, say, “I understand that you see it that way,” or redirect the conversation to a different topic. By acknowledging their perspective, you validate their emotions and maintain a sense of connection.
  3. “You just told me that.” Continuously pointing out their forgetfulness can be counterproductive and hurtful. Instead, practice patience and respond as if it’s the first time you have heard the information. This approach preserves their dignity and reduces feelings of frustration. You can say, “Thank you for sharing that with me,” and continue the conversation without dwelling on their forgetfulness.
  4. “You don’t have dementia.” Minimizing or denying their condition can lead to feelings of confusion and isolation. It’s essential to acknowledge their reality while offering support and reassurance. Express empathy and assure them that you are there to help navigate any challenges they might face. You could say, “I’m here to support you through this journey, no matter what comes our way.”
  5. “You’re being difficult.” Labeling their behavior as difficult or challenging can escalate tension and hinder effective communication. Instead, approach them with kindness and understanding. Identify the underlying needs or emotions driving their behavior and respond with patience and empathy. For example, say, “I can see that you are feeling frustrated. Let’s take a moment to figure out how we can make things better together.”

Communication can become very challenging as dementia progresses. Let our highly trained, knowledgeable dementia care specialists help. Contact us at (954) 486-6440 for more information on our specialized care for people who have dementia in Fort Lauderdale, Plantation, Deerfield Beach, and the surrounding areas. We understand the unique needs of individuals living with dementia and are dedicated to providing thoughtful care that promotes dignity and quality of life.

Try These Creative – and Effective – Dementia Communication Techniques

Senior woman spending quality time with her daughter

Nonverbal dementia communication techniques are often the most effective.

Communicating with a senior loved one struggling with the difficulties of Alzheimer’s, especially in the middle and later stages, is often discouraging – both for you personally as well as for the senior loved one. Brain changes impact the capacity to hear, process, and respond appropriately to conversations, and it is up to us to implement innovative dementia communication techniques to better connect with a senior loved one with dementia.

The good news is, it is quite a bit easier than it may seem. We already communicate nonverbally in lots of ways:

  • Touch
  • Posture and body movement
  • Eye contact
  • Facial expressions
  • Gestures
  • Personal space

Try out these dementia communication techniques to integrate increased nonverbal communication in your interactions with a loved one:

  • Offer support through caring touch. If a senior loved one is comfortable with touch, hold and pat the senior’s hand, massage the senior’s back, place an arm around his or her shoulders, and give warm hugs.
  • Look the senior in the eye. Eye contact shows interest in the individual, even when no words are said aloud.
  • Honor personal boundaries. Refrain from overwhelming your loved one by permitting sufficient personal space, and making sure you’re at the same level as the individual, never towering over her or him. Your face should be at eye level with the older adult.
  • Maintain a calm, patient, and positive demeanor. Suppress any anger, annoyance or impatience, and focus on sustaining a relaxed and pleasant expression on your face when with a loved one with dementia. If this is impossible because of challenging behaviors, step away momentarily and practice deep breathing or other relaxation techniques. For example:
    • Square breathing: Use a finger to trace the shape of a square in front of you. When drawing the first side, breathe in deeply for a count of three; for the following side, hold your breath for one second; for the third side, breathe out for a count of three; and for the fourth side, hold your breath for one second. Repeat as necessary.
    • Calming phrase repetition: A couple examples to help you get started: This will pass, and things are ok. I’m able to manage this. I am secure and well.
    • Distracted thinking: Practice concentrated refocusing. Try saying the alphabet backwards, stating as many state capitals as possible, or singing the words to a well-liked song.

Find more creative dementia communication strategies by contacting Responsive Home Care, the top rated providers of home health services in Pembroke, FL and the surrounding area. Our care providers are specially trained in the most up-to-date Alzheimer’s care techniques, and we are always available to help a loved one with dementia to remain safe and calm, and to enjoy life to his/her fullest possible potential. Reach out to us at 954-486-6440 any time for assistance.